AIOps

The challenge

Today’s digital environment is very complex. It is common for customers to have different systems to manage different technology domains; networks, servers, financial systems, web portals, door locks, sensors, etc. All of these have their own systems for monitoring and control which is very inefficient and difficult to work with.

The solution

Netcool is a highly capable alarm management solution used by everything from telecom operators, MSPs, defense organisations, the financial sector to industry and transport companies. It is used as an umbrella tool to centralize alarm management and to create an efficient prerequisite for information and integrations with monitoring centers and surrounding systems. Typical integrations are with case management systems, Service Management, inventory, CMDB, Operation Support Systems (OSS) and provisioning systems. Underlying Element Management Systems (EMS) with different alarm sources can in many cases not only send in alarms but also share information bidirectionally to ensure common status information at all levels of operation and management.

Netcool is multitenant in its architecture, i.e. has functions for having several customers in the same installation, has role-based access control and is scalable in all dimensions. The system can be set up with full redundancy and for emergency preparedness, disaster recovery. We have also made installations that operate both horizontally and hierarchically across several different security zones

Supplier

IBM has a complete range of solutions for managing the digital infrastructure within the AIOps product family.

Compose IT has 30 consultants who have worked in many different customer assignments, which means that we can help you regardless of the challenge.