Building a new nationwide monitoring system to handle faults arriving from the underlying network covering large parts of Sweden places high demands on both scalability and operational reliability. In collaboration with Compose IT, the customer (who has chosen to remain anonymous for security reasons) has established this network with a clear goal.
Create a modern production network that can be operated efficiently with a high degree of automation.
As a central part of this initiative, Compose IT delivered a case management system for incident management with the goal of ensuring efficient and consistent handling of alarms across the network.
From Manual Handling to Automated Flow
In large-scale networks, thousands of alarms are generated by different systems and devices. With Ivanti Neurons for ITSM in place, these alarms are automatically converted into incident cases directly from the source systems. Each case is then prioritized, enriched with data from inventory system and escalated to relevant technicians or partners for action. When an alarm is cleared, the case is automatically closed, eliminating the need for manual intervention.
The result: Faster, more reliable, and resource-efficient incident management solution.
Seamless Integrations
To maximize value, Compose IT integrated Ivanti Neurons for ITSM with the customer’s inventory system, ensuring that every case is enriched with accurate component information. The system is also connected to supporting tools for notifying emergency technicians and dispatching on-site resources.
This makes Ivanti Neurons for ITSM a unified platform for incident management, covering detection, enrichment, escalation, and resolution.
A Step Towards Zero Touch Operations
With Ivanti Neurons for ITSM, the customer benefits from:
- Automated and standardized management of all network alarms
- Unified visibility and control of alarms and incidents
- Streamlined prioritization and escalation processes
- Seamless integration with inventory systems and surrounding support systems
- A future-proof platform supporting the journey to zero touch operations
Demonstrated Value
This project highlights how Compose IT’s expertise in automation, integration, and IT service management creates measurable value in complex operational environments. By combining proven tools with best practices, we help organizations take the next step towards more intelligent, autonomous, and resilient IT operations.
