The challenge

How do you measure availability? Is it just about the device being reachable?

Many providers of services and functions think exactly like that. As long as the device is reachable, I have met my SLA. But what if, for example, the link is so overloaded that it cannot be used, or the response times are so bad that your applications become unusable.

Imagine if you could ensure your quality and get an indicator of how well your device responds to your set goals and limit values. Imagine if you could get a proactive indication that you need to review your bandwidth or analyze your traffic pattern.

The solution

The solution is called SQUID (Service Quality Userbased Indicator Dashboard) and has been developed for one of Compose’s customers who wanted to take the step from measuring availability based only on reachability.

The company, which has a global network of more than 400 sites around the world, wanted to measure what their network provider could deliver in terms of quality and availability and present this to their end users.

By capturing data from underlying measurement systems, calculating and visualizing the results, each user could both historically and in real time access the information and analyze the current situation.

This also made it possible to make demands on the network provider to improve delivery, while at the same time making it easy for users to see the results and plan for a possible upgrade. The information can be visualized per month, day, week or hour and the application proactively warns. This makes it possible to receive early warnings and thus a better available and what we all strive for: Satisfied customers and users!