Cherwell
Cherwell Service Management is one of the market-leading case management systems and receives high marks in Gartner’s and Forrester’s surveys. The system is characterized by high adaptability and flexibility and that it can be run both on-prem and as a SaaS service, unlike many other tools that only enable one or the other.
Within ITSM, Cherwell s certified according to PinkVERIFY™ for 11 ITIL processes: Incident, Problem, Change, Configuration, Release, Service Request, Service Catalog, Event, Service Level, Service Portfolio and Knowledge Management.
Cherwell Service Management has powerful multilingual support, including Swedish. Several different languages can be used in parallel and different administrators and end users can use different languages on the same case.
mApp (“mergeable applications”) technology makes it easy to share, via the “mApp Exchange”, both smaller and larger solutions, additions and integrations developed by Cherwell themselves, partners or customers. For the mApp technology, Cherwell has been awarded the award “Innovation of the Year” at the PinkElephant Excellence Awards.
Through the Technical Alliance Partner program, Cherwell collaborates with many of the leading suppliers and together with them offers a large number of ready-made integrations.
Cherwell Service Platform – Meta-driven architecture & code-free customization
Cherwell Service Management (CSM) is built on a modern meta-data architecture that means a powerful, flexible and quickly configured platform where you can easily adapt self-developed solutions as well as create your own solutions and integrations. The architecture also makes it possible to easily move the system from one operating option to another.
Cherwell Service Management differs from many other solutions through its “no code”-based platform, which means a significantly lower threshold for achieving the desired adaptations. The fact that it is simpler and faster and requires less specialist competence means that the implementation cost will be lower. Since the code base is completely separated from the application layer, solutions and customizations will also not stop working when upgrading to a new version of CSM.
Portals and customer access
Portals can be adapted to different needs and customers. The system has functions to offer self-service and reporting. Here are some examples of what it might look like:
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