Ivanti Neurons for ITSM

Ivanti Neurons for ITSM is an advanced IT service management solution that offers a range of technical capabilities to modernize and streamline IT service delivery. It uses automation, AI and machine learning to improve the quality and efficiency of IT services.

Key features of Ivanti Neurons for ITSM include:

Automated workflow management:
Ivanti Neurons for ITSM automates IT processes and workflows, minimizing manual intervention. This contributes to streamlining processes, increasing compliance and strengthening security.
No-code configuration options: The platform offers no-code capabilities that enable users to configure workflows and user interfaces through an intuitive drag-and-drop interface. This reduces dependency on developer resources and lowers total cost of ownership.
AI-powered chatbots and service portals: To improve user experience, Ivanti uses AI-powered chatbots and service portals, enabling self-service capabilities for users. These tools can handle simpler requests and issues, reducing the burden on the support team.
Cloud and/or on-prem implementations:
Ivanti Neurons for ITSM provides the flexibility to choose between cloud-based, on-premises or hybrid solutions to suit different business needs.
Real-time insights and data analysis: The solution offers real-time monitoring and data analysis to give IT teams better insight and control over IT assets and services.
Integration with Ivanti Neuron’s platform: Ivanti Neurons for ITSM is part of the Ivanti Neurons hyper-automation platform, which offers extended functions such as endpoint management, security and service management.
Proactive problem solving: Ivanti Neurons for ITSM uses automation bots to proactively identify and resolve issues, helping to reduce the number of support cases and improve the user experience.
Scalability and adaptability: The system is designed to scale and adapt to different business sizes and requirements, enabling organizations to grow with the platform.
Flexible licensing model: Licenses can be purchased for both concurrent users and named users, making licensing flexible and cost-effective. The models can also be mixed.

These features contribute to Ivanti Neurons for ITSM offering a powerful and adaptable solution for modern IT service management, adapted to today’s and tomorrow’s business needs