The Challenge

A telecommunications operator faced issues with an existing system for collecting statistics and presenting broadband service data via a customer portal.

The existing solution, which had been technically problematic for many years, could no longer be developed or adapted to new technology platforms.

This meant no further development or support could be provided, making it urgent to implement a new solution. Meanwhile, operational and maintenance costs were rising sharply.

The Solution

The project involved replacing the data collection, statistics processing, and presentation system while customizing the solution to closely resemble the replaced system.

The new solution, based on SevOne, included tailored reports integrated with the customer portal and inventory system.

The entire delivery project—from decision to acceptance testing—took less than 90 days and is now virtually maintenance-free.

The Benefits

This solution allowed the client to maintain the agreed customer delivery of statistics and reporting for sold broadband services while significantly reducing operational and maintenance costs.

Quote

“For strategic reasons, we started with a temporary rental solution to get up and running quickly, but we soon decided to make it permanent.”