In warm and autumn-heavy London, we had the opportunity to both attend and contribute to the IBM User Group Day for the English customers.
Together with IBM, we carried out an interesting and content-rich day with a lot of useful information for both existing and new customers.
We introduced our Compose Collection with all the included modules and its features for the UK market. Our experience was that our modules that we chose to develop on top of the Netcool platform were received with great interest and we received a lot of questions about how it can be implemented in existing environments.
After the draw, we had a more in-depth demonstration of our setup for IBM developers, design teams and pre-sales. They appreciated how far we took the systems and used the opportunity that exists to build on the platform they have created. We saw many satisfied faces and nods of agreement when we showed how our modules work and how they are supposed to be used.
Day 2 offered an interesting session where IBM’s development team presented where they are going and how the thoughts go around the development of the new generation of Netcool products.
A lot of energy goes into AI as well as containerizing the platform and building new modern GUI functions to visualize topology and manage events. An example of this is that Agile Service Manager (ASM) or Topology Manager as it is also called will be the new GUI for ITNM to be able to visualize its topology. IBM is also taking a greater approach to the concept of “Service Monitoring” and using Topology Manager to visualize applications and systems from a service perspective.
Another concept is to develop and define “Connectors” to different alarm sources. A replacement for today’s Prober that should be configurable and integrated into the system via the administrative GUI.
Already today there are +40 integrations to everything from Instana, Dynatrace, AppDynamic to ServiceNow, Splunk, Elastic, VMWare and Cassandra.
All in all, we are very satisfied with our two days in London. We thank you for the opportunity to be involved and create the way forward in terms of IBM’s continued development around the various parts and future of the Netcool/Watson AIOps suite.
If you want more information, you are more than welcome to get in touch.
